Frequently Asked Questions
What is hydrogen water, and how does it work?
Hydrogen water is regular water infused with molecular hydrogen gas. Our bottles use SPE + PEM membrane technology to dissolve hydrogen into the water, creating a high concentration of hydrogen (measured in parts per billion). This antioxidant‑rich water may help support energy, metabolism, and overall wellbeing.
How long does it take to generate hydrogen water?
Depending on your device, it takes 3‑5 minutes for the 460 ml bottle and around 5‑8 minutes for our 9000 ppb generator to reach optimal concentration. A convenient LED or touchscreen indicator tells you when the water is ready.
Are the bottles safe and BPA‑free?
Yes. All NoCare hydrogen devices and tumblers are made from BPA‑free materials such as borosilicate glass, Tritan, and food‑grade stainless steel. They meet international safety standards.
How do I clean my hydrogen bottle or tumbler?
Our devices feature self‑cleaning modes and easy‑rinse designs. For daily care, simply rinse with warm water and mild soap. For a deeper clean, run the self‑cleaning cycle on your hydrogen generator or hand wash the tumbler compartments. Avoid using abrasive cleaners.
What payment methods do you accept?
We accept major credit/debit cards, KNET (Kuwait) and secure digital wallets. We also offer Buy Now Pay Later options where available.
How long does shipping take within Kuwait and the GCC?
Orders within Kuwait typically arrive in 1‑2 business days. Deliveries to other GCC countries (Saudi Arabia, UAE, Bahrain, Qatar, Oman) usually take 2‑5 business days, depending on location. We provide tracking and localised support.
What is your return policy?
We offer a 14‑day money‑back guarantee on all NoCare products. If you are not satisfied, contact our support team within 14 days of purchase for a return or exchange. Products must be in original condition with all accessories. All conditions apply.
If you have additional questions, feel free to contact us via our [Contact Us](/pages/contact-us) page or WhatsApp support # +965 55500128